Privacy Policy — Servix International

1. Data controller

The data controller for personal data collected through this website is Servix International S.r.l., with registered office at Via degli Scipioni 157, 00192 Roma (RM), Italy, Partita IVA 13489331002. Contact: rome@servixint.com.

2. What we collect

We collect personal data only when you provide it through the contact form (full name, company name, email address, country of business, optional store URL, and free-text message), or when you communicate with us by email.

We do not use cookies for advertising, profiling, or tracking. The only analytics in use is Cloudflare Web Analytics, which is privacy-first and does not require cookies or store personal data.

3. Why we process it

Personal data submitted through the contact form is processed for the sole purpose of responding to your request and, if you become a client, performing the services you have engaged us to provide. The legal basis is the performance of pre-contractual measures and the contract itself (Art. 6(1)(b) GDPR).

4. How long we retain it

We retain contact-form submissions for 24 months, after which they are deleted unless they have evolved into a client engagement. Client data is retained for the period required by Italian fiscal and accounting law (10 years), after which it is securely destroyed.

5. Who has access

Personal data is accessed only by Servix International staff and by sub-processors strictly necessary to deliver our services (email infrastructure, accounting tools). All sub-processors operate under data-processing agreements that meet GDPR Article 28 requirements.

We do not transfer personal data outside the EU/EEA except to operate our China and US branches, in which case transfers are covered by Standard Contractual Clauses (SCCs).

6. Your rights

Under GDPR you have the right to access, rectify, erase, restrict processing, object to processing, and data portability. To exercise any of these rights, contact us at rome@servixint.com. We respond within 30 days.

You may also lodge a complaint with the Garante per la Protezione dei Dati Personali — the Italian data-protection authority.

7. Updates to this policy

We update this policy when our practices change. The “last updated” date at the top of the page reflects the most recent revision. Material changes are announced by email to active clients.